Return Policy

Company: EverGuard Solutions Inc

Contact: info@evergsolutionshop.com | 1 (303) 792-4180

Address: 8600 Park Meadows Dr, 1st Fl Ste 150, Lone Tree, CO 80124

At EverGuard Solutions Inc (“we,” “us,” “our”), we are committed to ensuring your satisfaction with every purchase. This Return Policy outlines the terms and conditions for returning products purchased through our website, services, or direct interactions, complying with applicable U.S. federal and Colorado state consumer protection laws[5]. We strive to make the return process transparent, fair, and efficient to build trust and support our valued customers[8].

1. Eligibility for Returns

To be eligible for a return, refund, or exchange, the following conditions must be met:

  • Time Frame: Returns must be initiated within 30 calendar days from the date you receive your order. This aligns with common industry standards and ensures timely processing for both parties[8].
  • Product Condition: Products must be in their original, unused, and unopened condition, with all original packaging, tags, and accessories intact. Products that have been used, damaged, modified, or altered (beyond normal inspection) will not be accepted for return, unless the damage occurred during shipping or the product was defective upon receipt[8].
  • Non-Returnable Items: The following items are not eligible for return or exchange, due to hygiene, customization, or product nature:
    • Custom-made or personalized products
    • Perishable goods (if applicable)
    • Opened software, digital products, or downloadable content
    • Clearance or final-sale items (clearly marked as “Final Sale” at the time of purchase)
    • Intimate or hygiene-related products (if applicable, for health and safety reasons)
  • Defective or Damaged Products: If you receive a product that is defective, damaged, or does not match the product description (inaccurate specs, materials, or features), please contact us immediately. Such items may be eligible for a full refund, exchange, or repair, even if outside the standard 30-day window, in compliance with federal and state laws requiring remedies for faulty products[5].

2. How to Initiate a Return

To start a return, follow these simple steps to ensure efficient processing:

  1. Submit a Return Request: Contact our customer service team via email at info@evergsolutionshop.com or phone at 1 (303) 792-4180 to request a return. Please include your order number, product name, reason for return, and photos (if the product is defective or damaged) to help us process your request quickly.
  2. Receive Return Authorization: After reviewing your request, we will send you a Return Authorization (RA) number and detailed instructions on how to package and ship the item back to us. Returns without a valid RA number will not be accepted or processed.
  3. Package and Ship the Item: Package the item securely in its original packaging (or equivalent protective packaging) and clearly mark the RA number on the outside of the package. Ship the item to the following address: EverGuard Solutions Inc Attn: Returns Department 8600 Park Meadows Dr, 1st Fl Ste 150 Lone Tree, CO 80124
  4. Provide Tracking Information: Once you ship the item, please email the tracking number to info@evergsolutionshop.com. This helps us track your return and process it promptly upon arrival.

3. Return Shipping Costs

  • Defective/Damaged Products: If the return is due to a defective, damaged, or misrepresented product (our error), we will cover all return shipping costs. We may provide a prepaid shipping label for your convenience.
  • Change of Mind/Other Reasons: If you are returning an item for personal reasons (e.g., change of mind, incorrect size/color, or no longer needed), you will be responsible for all return shipping costs. Shipping costs are non-refundable, even if the item is returned within the eligible window[6].
  • Undeliverable Orders: If an order is returned to us due to an incorrect shipping address provided by you, failed delivery attempts, or refusal to accept delivery, you will be responsible for any additional shipping costs to resend the item or for the return shipping costs if you choose to request a refund.

4. Refund and Exchange Processing

  • Inspection Period: Upon receiving your returned item, we will inspect it to verify it meets the return eligibility criteria (original condition, intact packaging, valid RA number). This inspection typically takes 3-5 business days.
  • Refund Processing: If your return is approved, we will initiate a refund to your original payment method (e.g., credit card, PayPal). Refunds may take 5-10 business days to appear in your account, depending on your financial institution’s processing times. We do not charge restocking fees for eligible returns, as such fees can lead to customer dissatisfaction and reduced trust[6].
  • Exchange Processing: If you request an exchange (e.g., for a different size, color, or model), we will ship the replacement item to you once the returned item is inspected and approved. If the replacement item has a different price, you will be responsible for any price difference, or we will refund the difference if the replacement is less expensive.
  • Rejected Returns: If your return is rejected (e.g., item is used, damaged, missing packaging, or no valid RA number), we will notify you via email or phone. You may choose to have the item shipped back to you at your own expense, or we may dispose of the item if you do not respond within 14 days of notification.

5. Exceptions and Special Cases

  • Gift Returns: If you received a product as a gift and wish to return it, you may be eligible for a store credit (instead of a refund to the original payment method). Please provide the gift giver’s order number (if available) and follow the standard return process.
  • Warranty Returns: For products covered by a manufacturer’s warranty, please refer to the warranty documentation included with your order. Warranty claims may require additional steps or documentation, and we will assist you in coordinating with the manufacturer if needed.
  • Promotional Items: If you received a promotional item with your purchase, the promotional item must be returned along with the main product to be eligible for a full refund. If the promotional item is not returned, we may deduct its value from your refund, in compliance with Colorado’s promotional pricing laws.

6. Changes to This Policy

We may update this Return Policy from time to time to comply with changes in laws, industry practices, or our business operations. We will notify you of material changes by posting the updated policy on our website with a revised “Effective Date.” Your continued use of our services or purchases after changes are made constitute acceptance of the updated policy[6].

7. Contact Us

If you have any questions, concerns, or need assistance with a return, please contact our customer service team: EverGuard Solutions Inc Email: info@evergsolutionshop.com Phone: 1 (303) 792-4180 Address: 8600 Park Meadows Dr, 1st Fl Ste 150, Lone Tree, CO 80124

We aim to resolve all return inquiries within 2 business days and appreciate your patience as we work to ensure your satisfaction.